Privacy Policy


KANA has adopted this Privacy Notice in order to assure Users of our commitment and

dedication to privacy. The following Privacy Notice applies to the Web site (Site). This Privacy Notice does not apply to information collected offline

or via online sources other than We invite you to visit the Site to search

or browse without revealing personal information or registering with KANA, however, as we

gather information about your usage or as you may choose to give KANA personal information

via the Site, KANA will let you know how we will use such information and provide you with an

option to opt out. With this notice, your continued use of the Site will indicate your agreement to

this Privacy Notice.


Registration is not required to gain access to the Site. However, there are sections of the Site

which do require a password to provide you with certain services, specific material and


Usage Statistics

Whether you register or not, when you visit the Site, some information such as your Internet

Protocol (IP) address, Internet service provider, operating system, the service from which you

arrived, the page you requested, the time and date of your visit, and potentially other site usage

statistics will be collected automatically as part of the software processes of the Web page. This

information itself does not personally identify you, but could potentially be linked with personal

information that you provide KANA. These statistics allow KANA to analyze the effectiveness

of its Site, make improvements where needed. Generally, this information is kept as long as

required to support the improvements of the Site.


A cookie is a string of information that a Web site saves on a visitor's computer, and that the

visitor's browser provides to the Web site operator each time the visitor returns. Read more about

the use of cookies on this site.

Privacy and Data Protection at KANA

Any time KANA collects information that you voluntarily submit, KANA will inform you why

this information is being requested, how it is going to be used and to whom it may be disclosed.

KANA may collect personal information from you including your name, phone number, Email

address, or other information you choose to provide at various times, for example, when you

complete an online form or request or participate in an online community forum. KANA uses the

personal information it collects at this Site and from other sources to process your requests,

provide services, inform you of opportunities that KANA believes you might find interesting,

and to understand your needs so that KANA can provide you with the highest quality of service.

Keeping Personal Information Secure

Security is a high priority for KANA and to protect the personal data you submit to this Site we

have implemented appropriate organizational, technical and physical safeguards to prevent

unauthorized access or disclosure. We require the same high standard of information security and

information management of any third parties we share your data with.

Disclosures to Third Parties

KANA does not sell or rent your personal information to any third party. KANA may be

obligated by mandatory law to disclose your personal information to certain authorities KANA

reserves the right to disclose personal information as necessary in an apparent emergency.

Additional Terms

Certain features and services of may involve types of personal

information and data handling that are not specifically discussed here in this general Privacy

Notice. Rest assured that this notice applies wherever you go within We

may, however, provide additional privacy information at a particular feature or service so you

can be better informed about KANA's practices, including how that service may be collecting

and using your personal information and opportunities you may have to access and correct your

information. Additional terms may also explain how this Privacy Notice applies to the particular

feature or service.

Changes to this Notice

KANA reserves the right to change this Privacy Notice from time to time and will provide a

summary of any material changes that may affect how we process or use any personal

information you previously gave KANA. Be sure to check this page periodically for updates.


If you have any questions about this Site, privacy information, KANA's Privacy and Data

Protection, please feel free to send an email to


This policy is subject to a regular policy review process.